Vaulteq Support

How to get started with the Vaulteq App and browser extension?
On the dashboard of the Vaulteq console you can find the download and installation links of the Vaulteq apps and browser extensions.
Fri, 18 May, 2018 at 4:10 PM
How do I generate a passcode?
A passcode can be generated with the passcode generator by clicking on the passcode tab in the main screen of the Vaulteq mobile app
Sat, 31 Dec, 2016 at 1:23 PM
Why can I not access the passcode generator on my device?
Passcodes can only be generated on your master device. If you cannot open the passcode generator on your device, it means you are not using your master devi...
Tue, 3 Jan, 2017 at 4:52 PM
How to Get Support
Currently, we provide support in English and in Dutch. Requests submitted in English are handled seven days per week. If you wish to contact our support tea...
Tue, 3 Jan, 2017 at 4:15 PM
Which operating systems/browsers does Vaulteq support?
Our service can be used with Windows and Apple computers and iOS and Android mobile platforms. For browser plugins, we support Chrome, Firefox, Opera and Sa...
Wed, 21 Dec, 2016 at 11:55 AM
Do you have a character length limit for my master password?
While we don’t limit the character length of your master password, we do strongly recommend that you use one that’s long and complex.
Thu, 8 Dec, 2016 at 8:40 PM
What do I do if Vaulteq is down? Am I still able to login?
If you are logging in through the mobile app, select the 'offline mode' option on the login page. This will make sure you will be able to access y...
Tue, 3 Jan, 2017 at 4:22 PM
How is my data synced between my devices?
It’s synced automatically unless you’ve switched on the off-line mode
Thu, 22 Dec, 2016 at 3:39 PM
Do you support non web-based logins or information?
We offer a secure notes option which allows you to manage any offline information. This allows you to store and share any activation codes, server logins, ...
Thu, 8 Dec, 2016 at 8:13 PM
I forgot my master password, what can I do?
Your master password is the password you chose when you first created your account. It is used to unlock all your other passwords saved on Vaulteq. For sec...
Thu, 8 Dec, 2016 at 8:28 PM