Security & Privacy

Is my data secure?
Security is our priority. We’ve chosen the technology for Vaulteq and the approach to service with the most robust security in mind. We believe that our ser...
Wed, 4 Jan, 2017 at 5:44 PM
How do I change my master password?
You can change your master password on the account page of the Vaulteq app.
Thu, 8 Dec, 2016 at 9:25 PM
After how many failed login attempts will you lock my account?
Vaulteq will lock you out of your account after 5 failed login attempts within 15 minutes.
Thu, 8 Dec, 2016 at 9:28 PM
How do you verify the identity of a device?
For mobile devices, Vaulteq uses a randomly generated ID that is stored on secure phone storage.  For the browser plugin, Vaulteq uses a randomly generated...
Thu, 8 Dec, 2016 at 9:31 PM
Could someone steal my master password while I’m connected to a public WiFi network?
Even if you’re connected to a public network – such as at a café or airport – your master password is safe. This is because we don’t send your master passw...
Thu, 22 Dec, 2016 at 5:47 PM
What would happen to my data if someone hacked Vaulteq’s servers?
We’ve designed our service so that your master password is never stored on our server. This means that there is no risk that your password would be stolen ...
Thu, 22 Dec, 2016 at 6:24 PM
What is your approach to dealing with brute force or dictionary attacks on my Vaulteq account?
At Vaulteq, we store a record of every login failure at both a global and per IP base. If it happens that an attempt manages to break through our threshold...
Thu, 8 Dec, 2016 at 8:42 PM
Will I be informed in the case of a security breach?
Yes. If a security breach happens, we will inform you by email.
Thu, 8 Dec, 2016 at 9:30 PM
Can you explain what 2-Factor Authentication (2FA) is?
Broadly, 2FA is a way to confirm your identity through the use of a login combination consisting of two components. 2FA is a type of multi-factor authentic...
Thu, 8 Dec, 2016 at 9:27 PM
Why two-factor (2FA) authentication with a passcode?
Two-factor authentication, or the use of several components to login or access an account, adds an extra layer of security. We believe in making our service...
Wed, 4 Jan, 2017 at 3:21 PM